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Delivery

 

Delivery

We offer a standard UK delivery charge of £3.95 on all orders

For questions regarding delivery charges please contact Customer Care Team on 0203 598 6154, or email supportercare@fawcettsociety.org.uk Mon - Fri 9am - 5pm.

We aim to dispatch orders within 3 to 5 days of receipt of order, however please allow up to 7 working days for delivery. As a charity, we hold minimum stock and rely on a print on demand system in order to minimize our stock holdings and to keep prices low. We hope you don't mind!

For any items shipped directly from the supplier such as personalised items, please allow 14 days for delivery.

If your items have not arrived after these times please contact us on 0203 598 6154, or email supportercare@fawcettsociety.org.uk Mon - Fri 9am - 5pm.

Your delivery address can be different to your home billing address, so you can arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

Problems with your order

If you have not received the entire order within 7 working days (or 21 for personalised items), please contact our Customer Care Team 0203 598 6154, email supportercare@fawcettsociety.org.uk Mon - Fri 9am - 5pm.  Please remember to quote your order confirmation number.

If you have not received the right goods please get in touch with us 0203 598 6154, email supportercare@fawcettsociety.org.uk Mon - Fri 9am - 5pm and explain the situation. Please remember to quote your order confirmation number.

We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods do get damaged in transit . If your order arrived damaged please contact us on 0203 598 6154, email supportercare@fawcettsociety.org.uk Mon - Fri 9am - 5pm and we will arrange for replacements. Please contact us before you return the damaged items and quote your order confirmation number.

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